SHOP FAQ

Please also read our shop policies : https://www.plannermonkeyco.ca/pages/shop-policies

The following are estimates for mail delivery with Canada Post. This may vary greatly depending on holidays, weather conditions, postal service disruptions, customs delays, etc. 

Canada: 2-16 business days
United States: 4-25 business days
International: 6-36 business days

Certain countries including Thailand, Russia, Israel, Malaysia, Brunei, Africa, etc., may have longer delivery times and usually be closer to the 36 business days estimate.

    ** DUE TO COVID-19  - there may be delays resulting in longer shipping times. Completely out of our control. 

    Processing time:  1-14 business days * This may change and vary - the banner on the very top of my home page on my website will show the most current info.

    Customs and import taxes
    Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
    I don't accept returns or exchanges
    But please contact me if you have any problems with your order regarding quality issues.
    My order has not arrived yet? what do I do ? 
    • If your order does not reach you in the time frame stated down above please give it an extra 7 business to return back to me and THEN I will re-ship your order ONCE it comes back to me. If you order exceeds $90CAD + PLEASE purchase tracked shipping as I will NOT be replacing these large lost orders/refunding them as It is out of my hands and responsibility once the packages are dropped off at the post office if you choose lettermail shipping. Stamped letter-mail option is at buyers risk as I do offer an alternative (excluding macy mail monthly sub as there is only letter-mail option).
    • PLEASE double check your address upon checking out as I will ship to that address - if it ends up being incorrect and mail gets lost I will not be mailing out another package as that was buyers error. 

    Do you have any current coupon codes?

    Any sales will be posted on my shop instagram account and planner instagram account @plannermonkeyco (we do have pr girls!)

     

    MACY MAIL SUB

    This sticker sub ships out VIA CANADA POST LETTER-MAIL (stamps) in order to keep it the " small affordable sticker sub". If your sub goes missing please email me at plannermonkeyco@hotmail.com and we will figure out a replacement once it has been the allotted time frame quoted by Canada Post.

     

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